Frequently Asked questions
Whether it's project related queries or information regarding planning design, please feel free to contact us
What is Our Objective?
Our objective is to give you the best possible construction for the budget and time scale you are working to. We pride ourselves on our personal approach and flexible works schedule to accommodate changes and additional works you may wish to include in the project.
We provide a 1-year company workmanship guarantee on all works carried out and a 10-year company guarantee on all structural works, this is a non-transferable guarantee and will be issued on completion of the project and payment of the final balance. This is a company liability guarantee, we can provide insurance back guarantee if required at an additional cost (Approx. £1,800.00)..
When carrying out structural works, a set standard of quality must be adhered to. There are two requirements that must be met to ensure compliance: structural plans and a building control notice. We liaise with Building Control surveyors and guarantee final certification upon completion of your works.
What if Scaffolds will be needed in my neighbors property?
It is only allowable to erect scaffolding on a neighbor’s property when they expressly give permission In some cases, there’s no other option than to erect some of the scaffolds on a neighboring property. In these situations it is very important to ask for permission.
Special note for L shape Dormer conversions- In order to safely raise the party wall or clad the party wall side of the dormer and outrigger, we will require a scaffold platform to be erected on your adjoining owners rear and rear outrigger roof for our teams to safely access this area.
Naturally, most property owners would likely appraise their neighbors of the situation and ask permission. Hopefully, cooperation would prevail and permission is given – Where a full party wall agreement or signed notice is in place this must be discussed with your neighbors and agreed beforehand and if required by the neighbor included in any party wall agreement.
What if I want to make changes after the project has started?
Once we have started the project you can make small changes to the original plan. These will be placed as a ‘Change Orders’ on your online account for your approval prior to the works being carried out. Please note that any additional works depending on the amount of work required may affect the completion date. If you would like to know the time implications do please let us know and we can note this on the change order for you.
How will you keep me up to date with how the works are going?
Predominately you will be kept up to date via your dedicated project manager, the personal relationship you develop with your project manager is extremely important and they will often ask for your input throughout the project to ensure that you are pleased with how the works are progressing and the layout of the loft. Equally our project managers often use their extensive experience to make recommendations and suggestions and will alway be happy to discuss with you any ideas you have.
The time-scale for loft conversions can vary depending on the size, specification, and additional works required, however, a standard loft conversion would be completed within an 10-11 week time-scale. Please note that any additional works requested during the build will mean the time-scale is subject to change.
*Due to the long lead time for our refurbishment team, we recommend confirming any ground and 1st floor works at an early stage of the project We only carry out 1st and ground floor refurbishments after the loft has been completed.
What happens when you lower first floor ceilings?
In some lofts with limited head height we may need to lower the ceilings to the first floor. In this instance we request that you vacate the property for a minimum of 4 weeks as the first floor rooms would not be considered habitable whilst this work was being carried out. You must remove all personal items, soft furnishings, shutters and smaller furniture items prior to works commencing. You are able to leave large furniture items in place which we will cover for you with dust sheets however we accept no liability or responsibility for any dust or damage to items left within the rooms during the works.
Will the new staircase match my existing staircase?
The new pine and ply staircase installed for the loft conversion is manufactured bespoke for your loft and our supplier will conduct an on-site survey to take measurements for the staircase. Your existing spindles, handrail and newel posts will also be noted and the staircase manufacturer will endeavour to supply the closest match, although usually they can supply an exact match. There will be additional costs for any intricate or non-standard mouldings or hardwood mouldings.
We are keeping up to date with the government guidance and will continue to remain fully operational, albeit with additional measures regarding hygiene and social distancing in place.
During these times, It is good to give a week's grace for possible delays, such as extended lead times for manufacture, or If your household or a member of our team needed to isolate.
In a case where works are halted due to direct government directives, you will always have a member of our office to contact. Additionally, we put a halt to payments due until works can commence again.