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Frequently Asked questions 

Whether it's project related queries or information regarding planning design, please feel free to contact us

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What is Our  Objective?

Our objective is to give you the best possible construction for the budget and time scale you are working with. We pride ourselves on our personal approach and flexible work schedule to accommodate changes and additional work you may wish to include in the project.

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We provide a 1-year company workmanship guarantee on all works carried out and a 10-year company guarantee on all structural works. This is a non-transferable guarantee and will be issued on completion of the project and payment of the final balance. This is a company liability guarantee. We can provide an insurance back guarantee if required at an additional cost of approximately £1,800.00. 

Cabrio Balcony Loft conversion

Building Control?

When carrying out structural work, a set standard of quality must be adhered to. There are two requirements that must be met to ensure compliance: structural plans and a building control notice. We liaise with Building Control surveyors and guarantee final certification upon completion of your work.  

What if Scaffolds will be needed in my neighbors property?

It is only allowable to erect scaffolding on a neighbour’s property when they have expressly given permission. In some cases, there’s no other option than to erect some of the scaffolds on neighbouring properties. In these situations, it is very important to ask for permission. 

Special Note for L-Shaped Dormer Conversions: In order to safely raise the party wall or clad the party wall side of the dormer and outrigger, we will require a scaffold platform to be erected on your adjoining owners' rear and rear outrigger roof for our teams to safely access this area. 

Naturally, most property owners would likely appraise their neighbours' situations and ask for permission. Hopefully, cooperation will prevail and permission will be given. Where a full party wall agreement or signed notice is in place, this must be discussed with your neighbours and agreed upon beforehand, and if required by the neighbor, included in any party wall agreement.


What if I want to make changes after the project has started?

Once we have started the project, you can make small changes to the original plan. These will be placed as "Change Orders" on your online account for your approval prior to the work being carried out. Please note that any additional work, depending on the amount of work required, may affect the completion date. If you would like to know the time implications, do please let us know and we can note this on the change order for you. 

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How will you keep me up to date with how the works are going?

Predominately, you will be kept up to date via your dedicated project manager. The personal relationship you develop with your project manager is extremely important and they will often ask for your input throughout the project to ensure that you are pleased with how the work is progressing and the layout of the loft. Equally, our project managers often use their extensive experience to make recommendations and suggestions and will always be happy to discuss with you any ideas you have.



The time-scale for loft conversions can vary depending on the size, specification, and additional work required. However, a standard loft conversion would be completed within a 12–14 week time-scale. A standard extension is usually completed within a 16–20 week time-scale. A bathroom reconfiguration takes a minimum of 4 weeks. A kitchen reconfiguration will take 9–12 weeks. Please note that any additional work requested during the build will mean the time-scale is subject to change. 

Due to the long lead time for our refurbishment team, we recommend confirming any ground and first floor work at an early stage of the project. We only carry out first and ground-floor refurbishments after the loft has been completed.


What happens when you lower first floor ceilings? 

In some lofts with limited head height, we may need to lower the ceilings to the first floor. In this instance, we request that you vacate the property for a minimum of 4 weeks as the first floor rooms would not be considered habitable whilst this work is being carried out. You must remove all personal items, soft furnishings, shutters, and smaller furniture items prior to work commencing. You are able to leave large furniture items in place, which we will cover for you with dust sheets. However, we accept no liability or responsibility for any dust or damage to items left within the rooms during the work.

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Will the new staircase match my existing staircase?

The new pine and ply staircase installed for the loft conversion is manufactured bespoke for your loft, and our supplier will conduct an on-site survey to take measurements for the staircase. Your existing spindles, handrail, and newel posts will also be noted and the staircase manufacturer will endeavour to supply the closest match, although usually they can supply an exact match. There will be additional costs for any intricate or non-standard mouldings or hardwood mouldings.

Cabrio Balcony

Covid Precautions

We are keeping up to date with the government guidance and will continue to remain fully operational, albeit with additional measures regarding hygiene and social distancing in place.

During these times, it is good to give a week's grace for possible delays, such as extended lead times for manufacture, or if your household or a member of our team needed to isolate. 

In a case where work is halted due to direct government directives, you will always have a member of our office to contact. Additionally, we put a halt to payments due until work can commence again.